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Editor’s Comment: Lose customer focus and you could lose it allSubscription

9 May 2017 By

There are two things successful fashion retailers never lose focus on: their product and their customer. Yet in recent years a number of high street names – Karen Millen and Marks & Spencer to name just two – have been guilty of doing just that.

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Q+A: How Karen Millen is upping its digital gameSubscription

9 August 2016Updated: 9 August 2016 By

Jamie Finer, head of omnichannel experience at Karen Millen, talks about how the premium womenswear retailer is evolving its digital approach and boosting its delivery proposition.

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