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Blog: Festive frenzy

The Christmas lights may be shining beautifully on London’s Oxford Street but, like a beautifully wrapped gift that fails to live up to its promise, behind the doors of some key retailers the picture is not so pretty.

Pre-Christmas stress is ringing loud and clear on the shop floors, showing through in general disorder and mediocre service.

Far from offering a pleasant shopping experience, some stores resemble a cluttered jumble sale. As crowds flock in and hunt through the goods, staff are failing to keep racks tidy, replenish sizes and colours and maintain visual merchandising to an appealing level.

This weekend at a key department store, floor staff were near impossible to find, so I just gave up on pursuing some gift purchases. At the counter, service was friendly but un-polished. A new silk shirt was hurriedly thrown in the bag, unfolded and inside out. A small detail - but not an ideal conclusion to my shopping experience.

I do expect and accept a degree of retail disorder at this time of year, but these early signs of chaos don’t bode well for the month ahead.
What sort of service do you expect at this time of year? What improvements would you like to see? Get in touch via the link below.

Readers' comments (1)

  • What do you expect from staff paid the absolute minmum, don't have the luxury of 36 hour contracts but have 4 hour ones instead (so they don't even get paid for their break) but who still work full-time hours.
    Who see their employers at the top pay less tax than they do, but who show off their conspiscious consumption and indulge in "vulgur displays of affluence" . Who give their shop floor workers no more respect than the £9.99 (made by someone earning 4p per hour) items that they are employed to sell.
    Next time, try and engage with one of them, smile, be nice, interact on a human level; not treat them like an automaton merely there to serve your every whim, it may lift their mood a bit.

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