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Industry Insight: Elavon – smart payment technology for independent retailers

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Small businesses can struggle to keep up with expectations of payments technology, and the slick offerings of the major retailers just adds to the pressure. There is a perception among some that the smaller retailer is unlikely to keep up with the pace of change. But is this really true? To gain a deeper understanding of the challenges facing smaller retailers Elavon conducted research with existing customers throughout the UK and Ireland.

The study found that 78% of retailers said that accepting cards is critical to their business and that new payment technology is of great interest to them. However, although there is an appetite for new technology, almost half said they felt nervous about investing in it unless they were clear on the business benefits. Put simply, they needed to be confident that technology would help them understand their customer better, as well as accelerate their business potential.

Acting on this research, Elavon introduced its customers to Talech, an iPad-based till system. Transforming the humble iPad into a retail multi-tasking tool, Talech centralises administrative tasks such as stock checking, ordering, staff scheduling and payments acceptance, all in one place.

Adding value to payments

The insights into customers’ buying habits were particularly useful for creating accurately targeted customer promotions. Turning an iPad into a point of sale solution puts business-critical information literally at your fingertips. Everything is accessible from anywhere, from understanding bestsellers and staff performance through to stock levels. Plus, minimal hardware investment is needed: it is simply an app on an iPad.

What retailers liked most about Talech is how it has been tailored for the smaller business owner. Womenswear retailer Stolen from Susie is a family run business with five fashion stores throughout the south-west. Since using Talech, the business has saved considerable time and money, freeing up management and staff to do more of what they love.

“Using our previous inventory management, we would load around 70 stock items per month manually, taking hours of admin time,” said Lucy Chapman, director at Stolen from Suzie. “Now we load our new stock in 10 minutes, giving that time back each month to the business

Elavon is all about making large-chain technology accessible to small retailers. By listening to retail customers, Elavon has perfected its offering and Talech makes this possible.

To find out more and hear what Elavon customers say, go to

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